TOUFIK HASSAN

TOUFIK HASSAN

Toufik Hassan is a dedicated Customer Support Executive specializing in call handling, customer queries, and technical support. Currently pursuing B.Com (Hons) at Rampurhat College under the University of Burdwan, he has a strong foundation in commerce, technology, and customer relations.

With prior experience as an assistant in a computer center, he has developed proficiency in Microsoft Office applications (MS Word, Excel, PowerPoint, and Access) and is currently learning Tally ERP 9. His ability to manage customer communications, handle data entry, and use CRM software makes him a valuable asset in customer service and support operations.

Key Responsibilities:

✅ Handling inbound and outbound customer calls professionally
✅ Providing excellent customer support and resolving queries
✅ Managing and updating customer records in CRM software
✅ Data entry and maintaining accurate records for support teams
✅ Using MS Office tools for documentation and reporting
✅ Applying financial software (Tally ERP 9) for support-related tasks
✅ Ensuring a seamless customer experience through effective communication